Managing calls from end markets for all HR queries
- Supports the flow of information and communication between the Tier 1 team and other parts of the HR function including incorporation of feedback from HRSS, to support and enable continuous improvement
- Effectively manages in ensuring high quality Customer service is provided daily and in line with agreed SLAs.
Ensures support and services are provided in line with established SLAs & KPIs
- Is accountable for the overall Customer experience delivered to markets
- First Point of contact for GBS HR AsPac