| || 20776BR |
| || HR Contact Centre with Spanish |
| || Bucharest |
| || Permanent |
| || |
- Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
- Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
- Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
- Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
- Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
- Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers.
| || |
- Bachelor's Degree in a relevant area;
- Experience in HR with an understanding of HR practices and polices;
- English and Spanish language proficiency;
- Advanced Microsoft Office skills;
- Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
- Demonstrates excellent verbal and written communications across different audiences and channels
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| || British American Tobacco (www.bat.com) is a market leading, global organisation with a long, established history and a bright and dynamic future. Thanks to our people we have continued to deliver growth and exceed expectations in an increasingly complex and challenging marketplace.|
Our aim is to become the leading tobacco company in each of our markets by providing excellent products with confidence and responsibility expected of global consumer brands.
If you have the talent and motivation to help us succeed you’ll find we are equally committed to helping you reach your full potential too.
| || British American Shared Services (Europe) S.R.L. |
| || 30-Apr-2018|