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Learning & Development Specialist
Job purpose and key deliverables
British American Global Business Services currently have a new, exciting opportunity for a Learning & Development Specialist joining us on a permanent basis in our offices in Bucharest.
To provide excellent customer service to Global Centre of Expertise, HRBPs, Line Managers and employees through effective execution of L&D processes relating to global leadership and functional development programmes.
Global leadership and functional development programme administration
Support creation of learning content by organising pilot programmes, collating feedback, uploading content (including eLearning)
Create and maintain training events and sessions to ensure up to date training programme information is available to users
Monitor training demand and schedule sessions accordingly
Support delivery of training through arranging facilitators, enrolling and notifying delegates, and compiling and maintaining delegate lists, dealing with delegate queries
Manage financial aspects of delivering training programmes including raising purchase orders, dealing with facilitator invoices and delegate charges
Maintains and activates competency/ capability frameworks and assessment tools
Collate and share programme evaluation feedback with CoE
Provide regular reports and insights against L&D KPIs
Ensure learning data and content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis
Coordinate global training nominations process
Virtual Development/Delivery Tasks
Take the Learning Needs Analysis and Client engagement materials from Learning CoE members and under direction, develop virtual learning materials to meet these requirements. (The tool used is likely to be Articulate Storyline, Moovly)
Liaise with the CoE learning managers and SMEs to ensure elearning development work is to requirements
Conduct quality assurance reviews to ensure training materials are technically accurate, functional, and conform to customer standards, industry best practices, and regulatory guidelines.
Act as the producer in Virtual Classroom deliveries supporting the SME facilitating the course. Providing expertise in the system administration of Adobe Connect/Webex (whichever platform is chosen)
Modify existing training content to reflect product updates and meeting evolving learning needs
Provide timely and efficient troubleshooting assistance by investigating questions related to the courses and LMS platform
*Knowledge, Skills and Experience:
Experience of L&D processes
Expert user of virtual learning technologies eg. Articulate Storyline, Adobe Connect/ Webex)
Competent user of MS Office and experience of using LMS
Strong analytical skills and attention to detail
Self-motivated with excellent planning, administrative and organizational skills
Outstanding communication skills and cultural awareness
Proven ability to work as part of a team
Fluency in English language
Working at BAT
British American Tobacco (www.bat.com) is a market leading, global organisation with a long, established history and a bright and dynamic future. Thanks to our people we have continued to deliver growth and exceed expectations in an increasingly complex and challenging marketplace.
Our aim is to become the leading tobacco company in each of our markets by providing excellent products with confidence and responsibility expected of global consumer brands.
If you have the talent and motivation to help us succeed you’ll find we are equally committed to helping you reach your full potential too.
British American Shared Services (Europe) S.R.L.
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